1. PURPOSE
 

This Subscription Terms Addendum governs recurring and subscription-based services provided by KENNEDY & CO. digital.

This Addendum supplements the Company’s:

• Terms & Conditions

• SLA

• Any applicable quotation or SOW
   

2. SUBSCRIPTION SERVICES
 

Subscription services may include:

• Managed cloud support

• Kubernetes platform management

• Monitoring and observability management

• Infrastructure advisory

• Automation maintenance

• Operational support services

Services are provided according to the subscribed scope only.
 

3. MONTH-TO-MONTH NATURE
 

Unless otherwise agreed in writing:

• Subscriptions operate on a month-to-month basis

• Services renew automatically monthly

• Either party may terminate with written notice

Recommended notice period:

 

30 calendar days
 

4. ONBOARDING
 

Onboarding may include:

• Discovery sessions

• Environment reviews

• Access configuration

• Monitoring setup

• Documentation review

• Platform assessments

Onboarding timelines depend on:

• Environment complexity

• Access readiness

• Client responsiveness
   

5. SUPPORT SCOPE
 

Subscription services are limited to:

• The agreed environments

• The agreed systems

• The agreed operational scope

Any work outside agreed scope may be treated as:

• Additional billable work

• A separate project engagement
   

6. EXCLUDED WORK
 

Unless specifically included:

The following are excluded from subscriptions:

• Large migrations

• Major architecture redesigns

• New platform deployments

• Security audits

• Compliance certification

• Software development

• Hardware procurement

• End-user support

• Major incident recovery

• 24/7 operational coverage
   

7. FAIR USAGE
 

Subscriptions are intended for reasonable operational support usage.

The Company reserves the right to:

• Limit excessive requests

• Recommend revised pricing

• Reclassify recurring project-type requests

Examples of excessive usage may include:

• Constant urgent support requests

• Large-scale redesign requests

• Repeated out-of-scope engineering work
   

8. CLIENT ACCESS REQUIREMENTS
 

The Client must provide:

• Appropriate system access

• Required credentials

• Technical contacts

• Timely communication

Failure to provide access may delay service delivery.
 

9. THIRD-PARTY COSTS
 

The Client remains responsible for:

• Cloud platform charges

• Licensing costs

• SaaS subscriptions

• Third-party vendor fees

The Company is not responsible for unexpected consumption costs incurred within client environments.
 

10. NO GUARANTEED RESULTS
 

Subscriptions provide operational assistance and advisory support only.

The Company does not guarantee:

• Cost savings

• Specific uptime levels

• Performance improvements

• Security outcomes

• Regulatory compliance
   

11. SUSPENSION OF SERVICES
 

The Company may suspend services for:

• Non-payment

• Abusive behavior

• Operational risk concerns

• Legal or compliance concerns

Suspension does not remove payment obligations.
 

12. TERMINATION
 

Either party may terminate the subscription with written notice.

Upon termination:

• Outstanding invoices remain payable

• Access may be revoked

• Support obligations cease

No refunds apply for partial subscription periods.
 

13. LIMITATION OF LIABILITY
 

All subscription services remain subject to the Company’s:

• Terms & Conditions

• Privacy Policy

• SLA

The Company’s liability remains strictly limited as defined in those documents.
 

14. REMOTE OPERATING MODEL

Subscription services are delivered remotely by default. Any requested onsite engagement may require separate quotation, scheduling, and approval.

15. CONTACT

KENNEDY & CO. digital
Western Cape, South Africa
Email: info@kennedycodigital.com
Website: https://www.kennedycodigital.com